I can't find my ticket. What can I do?

Please make sure to check your Deleted, Junk or Spam email folders and contact LW Tickets Customer Relations by calling 020 3925 2998, or by emailing: customer.relations@lwtickets.co.uk as soon as possible if you have not received your confirmation of purchase email. Some email providers divert LW Theatres’ emails to junk or spam folders. and these folders are often pre-set to delete contents within a short time. Please check your folder settings to ensure you can receive our emails.

Related FAQs

On the LW Tickets website

General Admission
Groups 
VIP Experience 

Each performance is limited to 14 people. If you would like to book more than 14 tickets please make a group enquiry, details below. 

Make your visit extra special.

A VIP Ticket includes:

  • Entry to the experience.
  • A theatre programme.
  • A Red Weed cocktail during the interval.
  • A meal and house drink.
  • A £10 voucher to spend on merchandise.
  • A printed souvenir photograph.

We strongly recommend advance booking to avoid disappointment. Tickets may be available to buy at the venue on the day but this is a popular show and performances often sell out in advance.

Yes, a performance timeslot will be allocated upon arrival which may be up to 30 minutes after the time stated on the tickets. Please allow enough time and flexibility for this process.

If you have a group enquiry, visit LW Tickets Groups https://lwtickets.co.uk/groups/ and send an email to groups@lwtickets.co.uk. 

Yes. Performances take place in small groups of up to 14 people, so you'll be part of a group taking part together.

We currently don't sell our own Gift Vouchers for the experience. You can purchase Theatre Tokens which we accept from multiple outlets and online https://www.theatretokens.com/

We currently don't accept LW Tickets vouchers.

Tickets can be exchanged up to 48 hours prior to the event. A £3 per ticket exchange fee will apply. 

If you have booked directly with LW Tickets and would like to exchange your tickets, please call them on 020-7557-7390. Their phone lines are open Monday – Saturday, 10am – 5.30pm. Alternatively or outside of these hours, email customer.relations@lwtickets.co.uk. If you booked via an alternative source, please contact your point of purchase.

Tickets cannot be cancelled but if you purchased tickets through LW Tickets and can’t attend one of our shows, find out what you can do here.

Tickets are non-refundable once purchased.

Customers with access requirements who require continuous support throughout their visit in order to be able to attend, may obtain a Personal Assistant ticket at no additional cost when purchasing a full priced ticket.

We do ask for proof of eligibility to specifically support this and will accept the following documentation:

  • Front page of PIP Daily Living Component
  • Front page of DLA High or Middle Rate Care Component
  • Front page of Attendance Allowance letter (no specific rate)
  • Evidence that registered severely sight impaired (blind)
  • Recognised Assistance Dog ID card
  • CredAbility’s Access Card - +1 category required

To book, please contact the LW Tickets Customer Relations Team on 020 3925 2998 or email access@lwtickets.co.uk to send in your documentation and discuss your options. Please note you may be required to show the proof of eligibility along with your tickets when entering the venue.

No, your E-Tickets were sent immediately after completing your booking.

Official tickets for Jeff Wayne’s The War of The Worlds: The Immersive Experience can only be purchased on the  LW Tickets website. Tickets are not available on any other website or ticketing platform.

For all press inquiries, please contact Layered Reality press team.

Please contact Lw Tickets on customer.relations@lwtickets.co.uk for additional help.

To redeem your voucher, please email support@layeredreality.com with your voucher details and your preferred date and time of attendance.

On the payment page, under payment details, select “Theatre Token” and enter your token number and PIN. 

We currently don't have a facility to sell merchandise online. 

How can we help?

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